Website Privacy Policy

This Privacy Policy applies to all personal information collected by The Healthcare Network Pty Ltd (“we”, “us”, or “our”) via the website located at www.healthcarenetwork.au (“Website”).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the Website.

The Personal Information which we collect and hold about you may include:

• login credentials

• payment details

• email address

• name

• phone number

• address

• company details

2. Types of information

The Privacy Act 1988 (Cth) defines types of information including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:(a) whether the information or opinion is true or not; and(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:(a) for the primary purpose for which it was obtained;(b) for a secondary purpose that is directly related to the primary purpose; and(c) with your consent or where required or authorised by law.

3. How we collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to us in any other way including through contact forms or follow‑up conversations.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience.

(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to [DAYS] days and can be managed through your browser settings.

(d) We generally do not collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in which case we will take steps to make you aware of the information that was provided.

4. Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and to communicate with you about our services.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Website, you consent to the receipt of direct marketing material. Our marketing material will include a simple means by which you can request not to receive further communications, such as an unsubscribe link.

(d) You can manage your marketing preferences by contacting our Privacy Officer. We will process opt‑out requests within 5 business days and maintain records of your preferences.

5. Security, Access and Correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy or de‑identify it. Most Personal Information that is stored inour client files and records will be kept for a maximum of 7 years to fulfil record keeping obligations. We implement industry‑standard security measures including encryption, access controls, and secure data centres to protect your Personal Information.

(b) The Australian Privacy Principles:(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances; and(ii) allow you to correct inaccurate Personal Information subject to certain exceptions.

(c) Where you would like to obtain such access, please contact us in writing using the contact details below:

Privacy Officer

The Healthcare Network Pty Ltd

81-83 Campbell Street

Surry Hills

NSW 2010

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the contact details below:

Privacy Officer

The Healthcare Network Pty Ltd

81-83 Campbell Street

Surry Hills

NSW 2010

All complaints will be considered, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Documentation and Response Timeline

We will acknowledge receipt of your complaint within 2 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of communications and findings.

We aim to resolve privacy complaints within 5 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 6 months following resolution.

8. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

9. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us at:

The Healthcare Network Pty Ltd

Email: privacy@healthcarenetwork.au

Website: www.healthcarenetwork.au

Address: 81-83 Campbell St, Surrey Hills, NSW 2010